GreatApps: BitWine - The marketplace for advice

over 17 years ago
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Alon Cohen (alon)

239 posts

...Piggybacking on skype (it is a skype extra), “experts” can quote a per minute fee to provide advice via a video call, albeit this is negotiable with the expert

At the outset of the call, the customer and expert will normally have a few free minutes conducting a brief interview to understand needs and capabilities. The BitWine application operates a “time meter” which is activated when both parties on the call agree it should start. A customer can stipulate a maximum amount they wish to spend on a call to protect against incurring a large bill without realising.

At the conclusion of a call, experts are rated online by customers and hence other users can get see how good or otherwise the experts are – similar to an ebay rating scheme; to be treasured by the expert both for the rating they receive and the volume of customers they have assisted.

To address the problem of unsatisfied customers, BitWine does have a feature whereby the customer can ask for a refund from the expert, who needs to consent.

http://greatapps.blogspot.com/2007/02/bitwine-marketplace-for-advice.html

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